Privacy Policy & Website Policies
Privacy Policy
At Hotel Residency Salem, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information shared through our website.
Information We Collect
- Name and contact details
- Email address and phone number
- Booking and enquiry information
- Messages submitted through forms
How We Use Your Information
- To confirm hotel bookings and enquiries
- To improve our customer service
- To provide updates regarding reservations
- To maintain website security and functionality
Cookies
Our website may use cookies to improve browsing experience and analyze website traffic for better service performance.
Third-Party Services
We may use trusted third-party tools for analytics, hosting, or communication services. These services follow their own privacy practices.
Data Security
We implement reasonable security measures to protect guest information from unauthorized access, misuse, or disclosure.
Booking Policy
All room bookings are subject to availability and confirmation from the hotel management.
Check-In & Check-Out
Standard check-in and check-out timings apply. Early check-in and late check-out are subject to room availability.
Cancellation Policy
Cancellation requests should be informed in advance. Refunds, if applicable, depend on booking conditions.
Guest Conduct
Guests are expected to maintain respectful behavior within hotel premises. Any damage or illegal activity may result in cancellation of stay.
Identification Policy
Valid government-issued ID proof is mandatory during check-in for all guests.
Policy Updates
Hotel Residency Salem reserves the right to update or modify these policies at any time without prior notice.